Cancellation before purchase is dispatched
Once you have finalised your purchase, if you decide that you want to cancel your order, please contact us as soon as possible, ideally by calling us on 01823 601116. If you decide to cancel your purchase before it is dispatched then you will be able receive a full refund.
Cancellation after item is dispatched
If you wish to return your purchase after it is dispatched then you can return this to us in an "as sold" condition within 14 days of delivery to you and we will issue a refund for the total value of the goods excluding any delivery/collection costs. If you wish to return goods to us you must send them back to us at our contact address at your own cost and risk. We will be unable to issue refunds for items that we do not receive. You have 14 days to request/cancel any orders that you have received.